A self-service cash withdrawal facility for customers at bank branches and Teller machines using electronic tokens.
Organet' e-Token software enables customers themselves to withdraw cash from the bank branches and / or Teller machines. This system uses electronic tokens instead of physical tokens and improves customer convenience significantly. The software also simplifies the task of accounting of cash by the banks.
Customers can draw cash at their convenience within the system-stipulated time. The system helps reduce the queues in front of cash counters of the banks. This self-service facility also obviates the need for manual reconciliation of cash by the bank cashier every day.
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A self-service system using electronic tokens for withdrawing cash from ATMs and Cash Dispensers attached to the bank branches. |
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All the activities of cheque acceptance, cheque verification, token issue and cash withdrawal at a bank branch are performed with much higher levels of customer convenience and transaction reliability. |
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The electronic token carries a time-stamp that ensures that the cash withdrawal can be done only at the designated cash dispensing station and that too only within the stipulated time. |
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Time-stamping of the electronic tokens ensures a very high level of transaction security. |
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The validity of an electronic token expires on completion of cash withdrawal or after elapse of the stipulated time. |
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The application interfaces seamlessly with all bank host scenarios centralized as well as decentralized. |
| Key Benefits to Banks and User Organizations |
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Fast and efficient mode for servicing customers who need to withdraw cash from their bank accounts. |
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Simplifies accounting of cash by the bank; cash counting machine may even be dispensed with. |
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Reduces the workload of the scroll clerk/teller. |
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Helps improve the service provided to the customers by reducing queues at the teller and cash counters |
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The entire transaction flow for cash withdrawal is reliable and secure on account of the system of time-stamping of the electronic tokens. |
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Extensive transaction journals and audit logs are generated for management control. |
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